Master Control Room Management

From pipelines to refineries, to traffic control, all control rooms can rely on MaCRoM as the comprehensive solution to manage all the activities affecting the control room and its communications with other departments in the company.

MaCRoM is a truly collaborative tool that allows control rooms to stay compliant with regulation, document all events, outages, MOC’s and safety protocols follow proper approval processes, and that all reporting and documentation are readily available.

Electronic Logbook

MaCRoM keeps track of all control room activities and actions, including events such as phone calls, alarms, emergency plan implementations, and daily operator shift tasks. Furthermore, this detailed and intuitive logbook facilitates better communication of news and special situations between operators during shift transfers

Outage Management

Get the necessary information to manage an outage or change that will affect the asset. These changes can be Planned (Maintenance) or Unplanned (Outages); through this module all the controllers at the control room are up to date with the scheduling of such activities, having a clear picture of the actions needed ahead of time.

Management of Change

MaCRoM allows control room operators to coordinate activities ranging from scheduling project tasks, to attending emergency outages. Its Manage of Change modules allow field personnel, project teams, and other relevant groups to easily schedule and coordinate, while simultaneously creating traceable procedures to ensure a prompt and effective team response.

MaCRoM manages System Changes (traditional MOCs) and System Outages.  For either source of change, MaCRoM keeps track of all details related to the events including:

-the MOC creator and date of creation
-affected assets/divisions/locations
-change implications
-capacity and/or volume gains or losses
-MOC active period

Callout Management

In order to ensure an effective and coordinated operation, controllers should be able to contact the right person on the field to provide support and assistance during an emergency or incident. Through the Callout Management module, MaCRoM helps control rooms organize the information related to on-call service-crews.

With the Callout Management module, controllers are provided with a very clear and intuitive schedule of the personnel that are on call for different maintenance disciplines MaCRoM allows the user to create different types of support groups, from general maintenance crews, to specialized groups, such as communications, instrumentation, etc..

MaCRoM also includes advanced modules to consolidate all the CRM activities and documentation, as follows:

  • Project Tracker
  • Right of Way / Encroachment
  • Unit Tracker
  • Training Management
  • Regulatory Documentation Tracker
  • Customized Reporting and Forms

CRM Forms

MaCRoM is the perfect application to maintain updated records. It was designed specifically to comply with the API 1168 requirements, and PHMSA and DOT standards. The application consolidates relevant documentation in an easily reportable format to demonstrate that proper actions were taken to ensure safe operation of the system. MaCRoM can also generate configurable graphic reports that allow users to evaluate multiple Key Performance Indicators (KPI) of their control room.